Refund policy

Refund Policy

We want you to love your order. If you are not completely satisfied, you can request a return within 30 days of receiving your item.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Certain items may not be eligible for return, such as items marked as final sale, personalized or custom-made items, and gift cards. If an item is not eligible, this will be stated on the product page.

How to start a return

Email us at contact@nollgray.site with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

We cover the cost of return shipping for approved returns. Original shipping charges are non-refundable.

Damages and issues

Please inspect your order when it arrives and contact us within 7 days if the item is defective, damaged or if you received the wrong item, so we can make it right at no cost to you.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

Questions

NOLL GRAY LLC