Shipping policy

Shipping Policy

Where we ship

We offer free shipping worldwide. In rare cases we may be unable to ship to certain addresses or regions, and this will be stated at checkout.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. During promotions or high-volume periods, processing may take a little longer.

Shipping rates and delivery times

Shipping is free on all orders, worldwide.

Standard shipping: 10–14 business days – Free
Express shipping: 3–7 business days – Free

Delivery times are estimates provided by the carrier and start once the order has shipped. We are not responsible for carrier delays.

Order tracking

When your order ships, you will receive an email with a tracking number.

Address accuracy

Please make sure your shipping address is correct. If a package is returned to us because of an incorrect or incomplete address, we may charge the cost to reship it.

Lost, stolen or damaged packages

If your tracking shows delivered but you cannot find your package, please check with neighbors and contact the carrier first. If you still need help, or if your order arrives damaged, email us at contact@nollgray.site within 7 days of the delivery date, with photos when applicable, and we will help you resolve it.

International orders

Customs duties, taxes and fees charged by the destination country are the responsibility of the customer.

Questions

NOLL GRAY LLC